Caffeinated CX

Overview of Caffeinated CX

Caffeinated CX offers a range of features aimed at optimizing the customer support workflow:

Key Features of Caffeinated CX

• Autodraft Responses : Automatically generates draft responses based on historical support interactions.

• Auto Triage Tickets : Helps in categorizing and prioritizing support tickets automatically.

• Macro Suggestions : Suggests macros to use based on the context of customer inquiries.

• 24/7 AI Availability : Ensures round-the-clock support availability, enhancing customer satisfaction.

• Brand Tone Matching : Adapts responses to match a company's brand tone for consistent communication.

• Support Functions Automation : Capable of performing basic support tasks such as order cancellations or refunds.

• Commerce and CRM Integration : Connects with commerce stacks and CRM systems for streamlined operations.

• Sentiment and Satisfaction Analysis : Understands customer sentiment, aiding in satisfaction measurement.